9e999 Privacy Policy
Your personal information is completely safe with us. This policy explains how 9e999 collects, uses, and protects your data.
Introduction and Scope
9e999 ("we", "us", "platform") provides a safe and reliable online casino and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") describes how your personal information is collected, used, stored, disclosed, and protected.
By visiting the 9e999 website, registering an account, or using any of our services, you are agreeing to the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services and let us know at [email protected].
This Policy may be updated from time to time. For significant changes, we will send a notification to your registered email address or post a clear notice on the website.
What Information We Collect
9e999 collects various types of information to run its services smoothly and improve the user experience. This information can be grouped into the following categories:
2.1 Information You Provide Directly
When you open an account at 9e999 or contact us, you voluntarily provide the following information:
- Full name and date of birth
- Email address
- Mobile number (linked to bKash, Nagad, Rocket, or Upay)
- Home address and postal code
- National ID or passport details for identity verification
- Bank account details (for bank transfers)
- Password (stored in fully encrypted form)
2.2 Automatically Collected Information
When you use 9e999, certain technical information is collected automatically. This includes:
- IP address and device identification details
- Browser type and version
- Operating system information
- Browsing behaviour and pages visited on the website
- Session duration and login history
- Information from cookies and similar technologies
2.3 Transaction-Related Information
During deposits and withdrawals through our payment system, the transaction date, amount, payment method (bKash, Nagad, Rocket, Upay, bank transfer), and transaction reference number are recorded.
Purpose of Using Your Information
9e999 uses the information collected solely for the legitimate purposes listed below. Your personal information is never sold to third parties under any circumstances.
3.1 Account Management and Identity Verification
Your information is used to create, manage, and secure your 9e999 account. The identity verification (KYC — Know Your Customer) process plays an important role in preventing fraud and money laundering.
3.2 Payment Processing
Your information is used to manage secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.
3.3 Customer Support
Your information is used to provide 24/7 live chat and email support in Bengali to resolve your questions, complaints, or issues.
3.4 Service Improvement and Personalisation
Your information is used to present relevant games, bonus offers, and promotional content based on your browsing behaviour and preferences.
3.5 Meeting Legal Obligations
Information is stored and used as required to comply with applicable laws, regulations, and regulatory guidance. This includes fraud detection, responsible gaming monitoring, and age verification (21+ age requirement).
Cookies and Tracking Technologies
The 9e999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our website run more smoothly.
4.1 Essential Cookies
These cookies are essential for the website to function. They are used to maintain login sessions, perform security checks, and support core functionality. These cookies cannot be turned off.
4.2 Functional Cookies
These cookies are used to remember your preferred language, theme settings, and other customisations. This ensures a personalised experience on each visit.
4.3 Analytics Cookies
We collect anonymous statistical data to improve the quality of our services. This data helps us understand which pages are visited most, how long users stay, and where they encounter difficulties.
You can control cookie acceptance by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.
Sharing Information with Third Parties
9e999 never sells, rents, or commercially exchanges your personal information. However, information may be shared in specific circumstances necessary for running the service:
5.1 Payment Service Providers
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and designated banks to process deposit and withdrawal transactions. These providers follow their own strict privacy policies.
5.2 Technology and Security Partners
Limited information may be shared with trusted technology partners to operate the platform, detect fraud, and ensure cybersecurity. All partners are bound by strict confidentiality agreements.
5.3 Legal Obligations
9e999 may be legally required to disclose information to authorities under a court order, government directive, or applicable law.
Data Protection Methods
9e999 adopts industry-standard technical and organisational measures to protect your personal information. Our security framework is built on the following pillars:
6.1 Encryption and Transmission Security
All data transmitted between you and 9e999 servers is sent via SSL (Secure Sockets Layer) encryption. This means third parties cannot read or alter this information in any way.
6.2 Password Protection
Your password is never stored as plain text. It is converted into an unreadable form using advanced hashing algorithms, which even 9e999 staff cannot view.
6.3 Access Control
Only authorised staff can access your information, and only when specifically required. All access is logged and regularly audited.
6.4 Security Testing
Our systems undergo regular security testing. Any potential vulnerabilities are identified and resolved quickly.
If you believe your account security has been compromised, change your password immediately and notify us at [email protected].
Data Retention Period
9e999 does not retain any information beyond what is necessary. Retention periods depend on the type of information and legal requirements:
- Account information: for the full period the account is active and a minimum of 5 years after closure (legal obligation).
- Transaction records: at least 5 years from the date of completion.
- Communication and support logs: up to 2 years.
- Session and browsing logs: up to 90 days.
- Identity verification documents: up to 5 years after account closure.
Once the above periods expire, data is securely deleted or fully anonymised.
Your Rights and Controls
9e999 believes you should have control over your own personal information. The following rights are reserved for you:
8.1 Right to Access and Correct Information
You may view the personal information stored at 9e999 and request corrections to any inaccurate data at any time. Email [email protected] to do so.
8.2 Right to Delete Information
After closing your account and once the legal retention period has passed, you may request deletion of your information. However, some information must be kept for a set period due to legal obligations.
8.3 Right to Object to Processing
You may contact us at any time to stop receiving marketing communications or to object to certain types of data processing.
8.4 Right to Data Portability
You may request a copy of the information stored in your 9e999 account in a common format. This request will be processed within 30 business days.
Protection of Minors' Information
9e999 is for people aged 21 and above only. We never intentionally collect personal information from minors.
Age verification is completed at the time of registration. If we are informed that someone under the age of 21 is using our services, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian suspects their child is using our services, please contact us immediately at [email protected].
Policy Changes and Updates
9e999 reserves the right to update this Privacy Policy from time to time due to service improvements, legal changes, or business needs.
For any significant change, we will:
- send a notification to your registered email,
- post a clear notice on the main page of the website,
- state the update date at the top of the Policy.
Continuing to use the service after a change means you have accepted the updated Policy. If you do not agree with the new Policy, you may close your account.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us. Our team is available 24/7 in Bengali to assist you.
Contact Details
When sending a privacy-related request, please write "Privacy Request" as the subject line and send it from your registered email address.
Related Policies & Information
For your complete information, please also read the following pages from 9e999:
- Terms & Conditions — Full terms of service use
- Responsible Gaming — Guidelines for safe and responsible gaming
- About Us — Introduction and values of 9e999
- FAQ — Answers to common questions